Privacy Policy for Privileged Pups

 

Effective Date: December 2024

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Privileged Pups ("we," "our," or "us") values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and store your information when you interact with us, including through our website, email, phone, or in-person visits.

 

1. Information We Collect

We may collect and process the following types of information:  
- Personal Identification Information: Name, address, phone number, email address.  
- Pet Information: Your pet’s name, breed, age, medical history, and behavioural traits.  
- Payment Information: Bank details or payment card information (processed securely).  
Communication Data: Emails, messages, or other correspondence.  
Website Usage Information: IP address, browser type, and other analytics (if applicable).  

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2. How We Use Your Information

We use your information to:  
- Provide dog day care services, including bookings and updates.  
- Contact you with important updates about your pet.  
- Process payments for services.  
- Respond to your inquiries or feedback.  
- Ensure the safety and wellbeing of your pet.  
- Comply with legal obligations or regulatory requirements.  

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3. Sharing Your Information

We do not sell, rent, or trade your personal data. However, we may share your information in the following circumstances:  
- With veterinary professionals in case of an emergency.  
- With third-party service providers who assist with business operations (e.g., payment processors).  
- To comply with legal obligations, court orders, or law enforcement requests.  

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4. Data Retention

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.  

 

5. Data Security

We implement appropriate technical and organisational measures to protect your data against loss, theft, and unauthorised access. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.  

 

6. Your Rights

You have the following rights concerning your personal data:  
Access: Request a copy of the data we hold about you.  
Correction: Request corrections to any inaccurate or incomplete data.  
Deletion: Request deletion of your data, subject to legal retention requirements.  
Objection: Object to processing your data for specific purposes.  
Data Portability: Request transfer of your data to another organisation.  

To exercise any of these rights, please contact us at tina@privilegedpups.co.uk

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7. Cookies and Website Tracking

If our website uses cookies, you will be notified, and your consent will be obtained. Cookies collect information about your browsing behaviour to improve your online experience.  

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8. Third-Party Links

Our website or communications may contain links to third-party websites. We are not responsible for their privacy practices, so please review their policies before sharing your data.  

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9. Updates to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and, where appropriate, you will be notified by email.  

 

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:  

Privileged Pups**  
Address: Medstead, Alton GU34 5TH  
Phone: 07787 847967
Email: tina@privilegedpups.co.uk

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By using our services, you agree to this Privacy Policy. Thank you for trusting Privileged Pups with your information and your pet!